when I enter the sapphire store, nothing is seen

  • Hello, when I enter the sapphire store, in the tab "Premium offers" I do not see any option, I do not know if it is a bug or now the store is not working, someone could give me a little more information, please ?

  • Hello, when I enter the sapphire store, in the tab "Premium offers" I do not see any option, I do not know if it is a bug or now the store is not working, someone could give me a little more information, please ?

    Hi RiiohGyam#II
    I'm sorry to hear the store doesn't show all the offers as it should. I moved your comment to the English forum as we don't offer Spanish language services here at the moment. I hope this is fine with you.


    You should be able to see a list of different packages on that tab. Did you already refresh the browser (or CTRL+F5)?

    You can also clear cache&cookies, try another browser, or try the 'incognito' mode of your chosen browser.


    If this doesn't work, please contact the game support so our technical specialists can take a better look and we can fix your store. Thank you :)

  • Hello, its ok.

    I dont use the browser i use the pc Version. It only work on browser version?

  • Hello, its ok.

    I dont use the browser i use the pc Version. It only work on browser version?

    The store should open in a separate browser window and work just like in the browser version. It's hard to say based on this what the issue is, could it be you have an outdated version of the desktop version and should download a new one, or is there a bug.


    Did you contact the game support yet? Please do, and add a link to this discussion thread in the ticket. Support will figure out what is the issue and helps you visit the shop again as you should be able to. Thank you for your patience.


    click here to contact the game support